A UI/UX Design Breif

In today’s rapidly evolving technological landscape, the role of human customer service agents is becoming less secure. There is a sense of comfort when addressing your concerns with a live audience, this personability yields itself to be both an influential and dwindling asset in the contemporary landscape of customer service. While there have been remarkable breakthroughs in artificial intelligence and automation, having human touchpoints present in customer service interactions is a persistent crucial need for user experience. The interpersonal experience of this design brief aims to outline ways to build upon our current customer service framework, incorporating more human customer service agents realistically.